Services Overview
At Sencilo HealthIT Solutions we understand that you need information systems that quickly and efficiently handle your mission-critical data. To ensure we meet your needs, Sencilo delivers high-quality information systems support by employing a variety of services and processes.
EHR Hosting
Sencilo HealthIT Solution specializes in managed EHR hosting solutions, advanced network configurations, HIPAA security practices, full redundancy, robust features and certified support. With over 6 years experience in business hosting, we pride ourselves on our ability to continually provide clients with all the necessary resources when and where they are needed. All solutions include standardized features with many value-added services available to enhance performance and reliability. Learn More...
Implementation
Whether you need support to execute a successful EHR project, HIPAA security plan, disaster recovery project, architecture design (LAN/WAN) , Sencilo HealthIT Solutions Implementation Services delivers solutions that exceed expectations. Hundreds of companies throughout Florida have leveraged Sencilo's Design, Implementation, Managed and Maintenance Services seasoned staff of IT consultants to advise and deploy IT projects. Learn More...
IT Support
Through our support organization, healthcare organizations receive maximum benefit and utilization from Sencilo HealthIT Solutions. Support services include:
- Product Specialists are responsible for using their detailed knowledge of our solutions to analyze customer workflow, offer system setup advice, complete system setup, provide training and product demonstrations, and assist in issue resolution.
- Release-based enhancements include additions to or extensions of software functionality and features released on a periodically scheduled basis.
- An automated case management system is used to manage customer, product, and contact information. Each issue is reported, tracked, and resolved through this system.
- Product documentation includes system requirements, reference information, installation, upgrade, and configuration instructions, and other product-related documents.
- Internet case submission/review is available at no charge through WebFirst, the customer component of our case management system. You can electronically submit cases directly to the Resolution Center and follow the status of each issue through the tracking and resolution process.
- The Sencilo HealthIT Solutions Resolution Center provides access to toll-free support, 24 hours per day, 365 days per year. Learn More...
Other Value-Added Services
