Too Many Privacy and Security Issues over Cloud Storage - January 29, 2009
Miami Florida -- Cloud computing will soon become an area of hot debate in Washington, D.C., with policy makers debating issues such as the privacy and security of data in the cloud, a panel of tech experts said Friday.
There are "huge challenges" facing policy makers in the next year or two as cloud computing becomes increasingly popular, said Mike Nelson, visiting professor for the Center for Communication, Culture and Technology at Georgetown University and a former tech policy advisor for U.S. President Bill Clinton and Bush.
Among the major policy issues to be worked out: Who owns the data that consumers store on the network? Should law enforcement agencies have easier access to personal information in the cloud than data on a personal computer? Do government procurement regulations need to change to allow agencies to embrace cloud computing?
Cloud computing is "as important as the Web was 15 years ago," said Nelson, speaking at a Google forum on the policy implications of hosted applications and services. "We don't have any idea of how important it is, and we don't really have any clue as to how it's going to be used."
Data Leakage by your provider
Despite the growing number of people using cloud services such as hosted e-mail and online photo storage, many consumers don't understand the privacy and security implications, said Ari Schwartz, vice president and chief operating officer of the Center for Democracy and Technology, an advocacy group focused on online privacy and civil rights. So far, U.S. courts have generally ruled that private data stored in the cloud doesn't enjoy the same level of protection from law enforcement searches that data stored on a personal computer does, he said.
"Consumers expect their information will be treated the same on the cloud as it is if it were stored at home on their own computers," Schwartz said. I have even heard of mid-size businesses using management backup services as a way to reduce cost, that is until their first monthly statement arrives. Iron Mountain On-line Backup keeps no more the 50% of it's customers after the first year of service, that a large turn over.
Forty-nine percent of U.S. businesses who use cloud computing services would be very concerned if the cloud vendors shared their files with law enforcement agencies, according to a survey released Friday by the Pew Internet and American Life Project. Another 15 percent of respondents said they'd be somewhat concerned, according to the survey, released in conjunction with the Google policy event.
Sixty-nine percent of U.S. businesses who are online use at least one of six popular cloud services, the survey said. Fifty-six percent of survey CIOs use Web mail services, 34 percent store remote branch offices backups online and 29 percent use online applications such as Google Documents or Adobe Photoshop Express, according to the survey.
Among the concerns about cloud computing: 80 percent of small to mid-sized businesses said they'd be very concerned if a vendor used their data or backup for test markets. Another 68 percent said they'd be very concerned if the vendor used their business information stored in the cloud to deliver or research data, and 63 percent said they'd be very concerned if the vendor kept their data after they tried to delete it.
Asked why they use cloud computing services, 51 percent said convenience was the major reason. Another 41 percent said the major factor was being able to access their information from multiple computers and devices, and 8% saw some cost benefits.
One audience member suggested businesses growing use of cloud services doesn't match with their concerns about the privacy of their data. Schwartz said consumers would embrace privacy protections if they were made easy to use.
"companies are obviously making tradeoffs in privacy when they use these services," added John Horrigan, Pew's associate director for research.
Policies and Government
Asked what policy recommendations they'd make to the U.S. government, Nelson and Schwartz suggested a change in government procurement regulations are needed for federal agencies to embrace cloud computing. But questions about data privacy and ownership are also important to address, Schwartz added.
The U.S. government should encourage the free flow of information around the globe, added Dan Burton, senior vice president for global public policy at cloud computing vendor Iron Mountain. The benefits of cloud computing could be hampered by laws that prevent the sharing of data across national borders, he said.
The government should avoid formulating specific policies governing cloud computing, according to Nelson. Government's role should be to ensure competition and allow vendors to work out details, he said.
"I do think government has an almost infinite ability to screw up things when they can't see the future," Nelson said. "We have to have leadership that believes in empowering users and empowering citizens."
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